The Only Fractional COO Firm
Built Exclusively for
the Franchise Industry
The franchise industry is one of a kind. Your COO firm should be too.
About Laura
Franchising Runs on Systems.
So Do We.
Whether you’re the franchisor or a franchisee, your business should run on a predictable rhythm—not constant reaction. Franchise systems are built on replication, consistency, and accountability. But knowing that and actually living it are two different things. The gap between a franchise that thrives and one that struggles is almost always operational. Compass COOs exists to close that gap—with fractional COO leadership that speaks franchise fluently, from the FDD to the field.
Who We Work With
Built for every corner of the franchise world
Emerging Franchise Brands
You've proven the concept. Now you need the systems to scale it. We build the operational infrastructure that turns a growing brand into a replicable franchise system.
Single-Unit Franchisees
The first 24 months are the hardest. We help new franchisees get structured, get profitable, and build the habits that set the foundation for long-term success.
Established Franchisors
Growth exposes every gap. We help established brands close the distance between what's documented and what's actually happening in the field.
Multi-Unit Franchisees
More locations means more complexity. We help multi-unit operators build the systems and accountability structures that let them scale without losing control.
Franchise Expertise Isn't Something We Added. It's Where We Started.
What sets us apart
Most firms figure out your industry as they go. Compass COOs came from it. Our team has worked inside franchise systems — navigating the franchisor-franchisee relationship, building operations manuals, supporting unit-level performance, and solving the exact problems you’re dealing with right now. We don’t need a runway. We show up fluent in the language of franchising and ready to work.
testimonials
What My Clients Say
Laura and I have been collaborating on an EOS implementation for several months and she brings a wealth of experience to the team in supporting their evolving application and mastery of the tools. From my pov, this team was savvy in clearly identifying their need for a Fractional Integrator at the outset, and Laura was able to quickly assimilate and continues to find ways to add value supporting their implementation.
Thomas Tompkins
EOS Implementer
I'm a career ownership coach and franchisee at The Entrepreneur's Source where Laura did a fantastic job in providing training and operations support to me. What a great communicator and immensely effective in providing me help to focus on being a very intuitive and helpful coach to my clients. A wealth of experience, she's able to easily get to the heart of what matters most. Having been a senior military officer, CEO, and business owner, I highly recommend Laura to any business or client!
Jamie Allen
Career Ownership Coach
In the first 3 months of working together, Laura, our Fractional COO/Integrator, whipped our team into EOS shape! She helped me hire a new
team member, improve systems, and helped identify and implement a plan to free
up an additional 5 hours a week for me (a dream!). With Laura at the helm of our
operations, 2022 is on track for almost 60% more revenue than 2021.
Sara Connell
Best selling author and founder of Thought Leader Academy